Returns & Exchanges
At The COOP, we want you to love your style; if you are not completely satisfied, we offer 30-day returns and exchanges on all unwashed and unworn fashion items. Our goal is to ensure your wardrobe is perfect, providing a seamless process for every customer.
Initiate the Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging with all tags attached and include the printed return authorization slip inside.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing